DIGITAL FILES & DOWNLOADS

CAN I PRINT FROM DIGITAL FILES?
Yes, these are full sized images, and can be printed up to 76x51cm (poster size) and larger!
You’re also welcome to use the images to create photo products or anything else you like!

DO I GET A USB?
We offer downloads rather than a USB so that you can have immediate access to your photos.
(You may have received a USB from us in previous years, we changed this to allow you to receive your photos faster!)

I DIDN’T RECEIVE MY ‘DIGITAL DOWNLOADS’ EMAIL / LINK
The email can take up to 24hrs to arrive, although usually is much quicker.
Firstly, check your ‘junk’ or ‘spam’ folders – the email can sometimes end up in there.
An alternative is to log into your account and download them from there, see below:

HOW CAN I DOWNLOAD MY ‘DIGITAL DOWNLOADS’?
Visit photos.averandline.com.au and log into your account,
On the left hand side menu, click ‘My Account’,
Click the 4th tab across ‘Digital Downloads’
Then locate and click the ‘Download Pictures’ button below the images,
Your Zip File will begin to download.

WHAT IS INCLUDED IN DIGITAL DOWNLOADS, IS IT ALL IMAGES?
The Digital Downloads will include all images that you see in a single child’s folder except for the group photo. This includes sibling or other types of shots that your account may contain.
Ie. If your child has 11 images including 1 class photo in their account, you will receive the 10 individual photos in your Digital Downloads.

*Order here:
Click here to view our Digital Downloads Package

IS THE GROUP / CLASS PHOTO INCLUDED IN THE DIGITAL DOWNLOADS?
No, for privacy reasons we are not allowed to offer digital copies of the group / class photos. (As much as we would love for you to have it!)
You are welcome to purchase it as a print in any size.

*Order here:
Click here to view our Group photo print options

CAN I BUY INDIVIDUAL DIGITAL FILES?
Digital Files are only available as a package which includes all individual images of your child.

*Order here:
Click here to view our Digital Downloads Package

I’VE DOWNLOADED MY DIGITAL FILES – HOW DO I UNZIP THEM?
You should be able to ‘Right Click’ or ‘Double Click’ on the folder - this varies from computer to computer,
Then choose the option ‘Extract’ or ‘Extract to here’.
The folder should then unzip and a new folder will appear - your photos are in here.

*More detailed information is available in Wikipedia:
Click here to view the Wikipedia Page

ORDERING, PRINTS, PACKAGES

HOW DO I ORDER INDIVIDUAL PRINTS?
On the left hand side menu, click ‘Prints & Products’,
if you would like separate prints, click on ‘Portrait Pictures’
If you would like group or class photo prints, click on ‘Group Pictures’
Next select the size that you would like printed,
finally, drag the image that you would like, over to the main rectangle in the centre and click ‘Add to Shopping Cart’.

*Order here:
Click here to view our Print options

HOW DO I PURCHASE THE GROUP / CLASS PHOTO?
This can be purchased as part of a print package OR as separate or additional print, 
Ordering in a Print Package: Scroll across in the Package bar at the top and click the print you wish to replace,
then scroll down in the left hand photo bar until you see the group photo,
then drag it across to the central area.
Ordering as a separate print: Please see “How do I order Individual Prints?”

THE 14 DAY “TIME LIMITED DISCOUNT” PERIOD HAS EXPIRED, CAN I STILL GET THE DISCOUNTED PRICE?
Orders placed within the 14 days are offered a discount because we can process them all together.
In fairness to other families who have ordered on time, we can no longer offer you the discounted price.
If you believe your circumstances are special, please get in touch.

DOES THE PACKAGE PRICE INCLUDE BOTH MY CHILDREN’S PHOTOS?
Package prices are per child with the exception of the sibling package (the sibling package includes two children’s photos).
If you have photos of another of your children who does not attend inside your folder, these are included.

I’VE MISPLACED MY LOG IN CODE.
If you have already logged in previously, you will be able to use your email address and the password that you chose.
If you have not yet logged in, please ask us by emailing orders@averandline.com.au

DELIVERY FEES & TIMES

THE 14 DAY “FREE SCHOOL DELIVERY” PERIOD HAS EXPIRED, CAN I STILL GET FREE DELIVERY?
Orders placed within the 14 days are offered free delivery because they are sent together.
Orders placed after this period are automatically charged the delivery fee regardless of where they are sent. This is the cost we incur by our dispatch service.
In fairness to other families who have ordered on time, we can no longer offer you free delivery.
If you believe your circumstances are special, please get in touch.

WHY DO YOU CHARGE FOR POSTAGE?
We offer the choice of “Free School Delivery” during the first 14 days of the ordering period. If you choose “Home Delivery” or order after the this 14 day window, you will pay the exact cost that we are charged by our dispatch service. This fee covers the cost of your ordering being individually packaged and posted to you.
If you believe your circumstances are special, please get in touch.

HOW LONG WILL MY ORDER TAKE?
Free School Delivery: Within 28 days of the Free Delivery window closing.
Home Delivery: Within 28 days of placing your order.
Digital Downloads: Within 24 hours – via email.